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For 80 years now, Lenzing has been looking beyond fiber. Inspired by the needs of the world, we create smart and exciting solutions made from natural wood – for consumers, for our business partners, and for an environment worth living in. Our expertise and passion are dedicated to support the industry, brands and retailers – in sectors like fashion, beauty care or hygiene – by providing products and services that maximize value creation from both the environmental and the economical perspective. Our tenacity and engineering excellence also drive the development of innovative plant & process technologies. Lenzing offers great career opportunities for tech-savvy tinkerers, life-oriented researchers and visionaries with a strong sense of responsibility.
We are innovative by nature. How about you?
Our Global Customer Service represents the central interface for our global fiber customers. To ensure an important part of the supply chain for tomorrow's sustainable fashion and hygiene products, we are looking at our Lenzing site for a
Customer Service Specialist (m/f/d)
- Department: Procurement, Logistic, Supply Chain Management
- Position: Employee
- Location: Austria, Lenzing
Purpose & key responsibilities of the role
- As part of our global customer service team, you will be the main contact person for your markets, countries and customers on all order- and shipping-related topics
- Internationality is guaranteed by our global customer structure and our sustainable production sites in America, England, Austria, Indonesia, Thailand and China
- You coordinate customer requirements with internal stakeholders such as sales, production planning, transport, documentation & finance and ensure professional customer support from order placement to receipt of payment (order-to-cash process), thus securing one of our highest values - high customer satisfaction!
- You will take responsibility for safeguarding against payment defaults by obtaining credit risk insurance as well as internal approval limits
- As the central point of contact for your customers, you will create order confirmations, maintain sales terms, discounts & commissions, and build long-term customer relationships
- In case of customer complaints you will work out a quick solution (discounts, handling of returns...)
Our expectations for this exciting role
- Commercial education (HAK/HBLA diploma, commercial apprenticeship...)
- Ideally experience in customer service & strong commercial understanding
- Very good knowledge of English, further language skills are an advantage
- Good IT user skills, SAP knowledge is an advantage
- Solution-oriented teamplayer with good organizational skills
- "Problem solver" who enjoys working in a global environment
Our benefits
- Flexible working time arrangements within the frame of a flexitime model with homeoffice days and part-time options
- In-house and funded restaurant with garden, serving freshly prepared, organic-certified warm meals focussing on regional products
- Various health and sports opportunities such as financial contribution towards gym costs, health check-ups, physical therapy and more
- Various professional and personal training and further education opportunities in in-house education center (Bildungszentrum). Shared designing of your personal career path domestic and abroad
- A diverse and respectful corporate culture where safety and sustainability matter
The monthly gross salary for this position is according to collective agreement in the chemical industry based on 38 working hours/week at least EUR 3,300.- with a willingness to overpay – depending on qualifications and experience.
Additionally you will also take part in the Lenzing bonus system.
We offer flexible working time and remote working options.
Are you ready for the next step in your career? Take the chance to contribute to the success of the Lenzing Group!
We are looking forward to your online application.
Your responsible recruiter: Martin Schneller
