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Careers at Lenzing
Careers at Lenzing
From wood to pulp to fiber – this is Lenzing.
We weave innovation and respect into sustainability. Our technology inspires the fashion and hygiene industries to make better decisions. We work towards a circular economy and a Carbon neutral future for you and generations to come.
Make the right choice and contribute to our GOOD FIBRATIONS!
For the area of Commercial Textiles located out of Istanbul, Türkiye we invite Textile experts to submit applications for the role as
Technical Customer Service Manager (Türkiye, CIS, Africa)
Reference-No.: 200004054
Department
Textile Engineering
Position
Employee
Location
Turkey, Istanbul (Sales Office)
This position will provide support to customers across Turkey, Africa and CIS at a primary, secondary & tertiary level with a main focus on dyeing & finishing.
You will provide technical customer support regarding processing all Lenzing fibers, explaining their properties while building strong customer relationships and understanding customer needs.
You will collaborate with textile machinery and chemical industry partners, support technical events, and contribute to building up the team with additional training and development.
You will work closely with Sales, Business Development, Marketing teams, and local agents to ensure customer satisfaction.
You will investigate fiber quality issues, support claim resolution, and provide technical expertise for customer complaints.
You will support and optimize communication tools, CRM systems, databases, and quality management processes.
You will generate technical information to support new concepts, applications, and cross-functional customer service activities.
You will assist customers with product development, trials, new applications, and laboratory testing related to technical inquiries and complaints.
You hold a degree in Textile Technology, Textile Engineering or similar field.
You have at least 7 years of technical experience in textile production, especially in dyeing & finishing technologies with basic knowledge of spinning, weaving and knitting.
You have considerable knowledge of textile machinery and the textiles market.
You are capable of trouble shooting, having the knowledge of and performing analytical testing.
You have effective communication and negotiation skilles
You have good English level (B2), German skills are desirable.
Work-life balance with flexible working & home office opportunities, depending upon your role
Inspiring personal development program with access to extensive online Learning platform and formal training by experts
The chance to make an impact within a Sustainable & Innovative industry leader
Collaborative international working environment
Involvement with our diverse & inclusive company culture
Are you interested in this position? I am looking forward to your online application.
Your contact person: Alana Wilson