Careers at Lenzing

Careers at Lenzing

Back to the overview
EmailPrintFacebookXLinkedInXing

From wood to pulp to fiber – this is Lenzing.
We weave innovation and respect into sustainability_._Our technology inspires the fashion and hygiene industries to make better decisions. We work towards a circular economy and a Carbon neutral future for you and generations to come.

Make the right choice and contribute to our GOOD FIBRATIONS!

For the area of IT Infrastructure & User Support located in Axis, Alabama we invite technical experts to submit application for the role as

IT Service Agent

Reference-No.: 200004084

Department

IT (Application, Architecture, Infrastructure & Service)

Position

Employee

Location

USA, Mobile

Purpose & key responsibilities of the role:

  • Serve as the first point of contact for IT incidents and service requests; escalate complex issues as needed.

  • Manage incidents, requests, and IT assets within the ticketing system, ensuring accurate documentation.

  • Administer user accounts and access rights across Lenzing Group IT services.

  • Configure, deploy, and support PCs, laptops, printers, servers, network switches, and other IT equipment.

  • Coordinate hardware and software orders and monitor the procurement process.

  • Create user guides, technical documentation, and deliver user training when needed.

  • Support production-related IT systems, including PIMS, BMS, PLS, and assist the Automation Team with DCS-related activities.

  • Comply with all company business, quality, and safety policies.

Our expectations for this exciting role:

  • BS Degree in in Computer Science, Engineering, or related field. Appropriate training and experience can substitute for educational requirement. IT or related fields

  • 3+ years of experience in IT support, help desk, or service desk environment

  • Broad knowledge of MS Windows- and MS-Office products, SAP, and Ticket Management Systems

  • Strong troubleshooting and problem-solving skills

  • Excellent communication and customer service skills

  • Ability to prioritize multiple tasks and work effectively in a fast-paced manufacturing environment

Our benefits

  • Excellent Medical, Dental and Vision insurance

  • 401k with employer match

  • Competitive pay and vacation

  • 12 paid holidays

  • A diverse and inclusive workforce where team members can grow and develop

Apply now