Sustainable success

Business model

Textile value chain

Textile value chain

Customers of the Lenzing Group greatly benefit from the expertise within the Group. Technical Customer Services provides fiber customers with a full range of services. Lenzing has specialists from spinning, weaving, knitting, dyeing and finishing and thus provides support along the whole value chain covering from spinning process until dyed textile fabrics (finished wovens or knitwear).

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Technical Customer Service

To give customers optimum service locally, Lenzing operates test systems ranging from state-of-the-art industrial spinning installations and weaving machines to a pilot plant for dyeing and finishing. Any problems arising at the customers’ premises can be quickly analyzed and solved.

Tests on serviceability are conducted internally at Lenzing under laboratory conditions to determine, among other things, the flammability of a fabric or the appearance of a material after it has undergone multiple washings and been subjected to physical stress. The microscopic laboratory examines both test results and complaints with meticulous care.